Payment Policy We require full payment from customers for online purchases. Our payment methods include Credit Card payment via Paypal Direct bank transfer to our bank account Kindly email payment slip to heritage1989@gmail.com or whatsapp our sales consultant: Ms. Nor Siah +60176363848 Other payment methods will be available soon. Delivery Policy We aim to fulfill each delivery within 10 working days. Kindly arrange a suitable delivery time with our customer service consultant for any special requirements. Collection: We welcome all walk in customers to our headquarters: Exclusive Heritage (M) Sdn. Bhd. 1-20A, Jln. SP 5/4, Tmn. Serdang Perdana, 43300 Seri Kembangan, Selangor Darul Ehsan, Malaysia. https://goo.gl/maps/jtvmoVJg24s Kindly book an appointment with our sales consultant: Ms. Nor Siah +60176363848 For further inquiries please email: heritage1989@gmail.com Prices and Availability Subject to Change Without Notice. Due to the large numbers of items and parts listed on our website occasionally an error in pricing may occur and in certain circumstances we may not be to honor the prices shown. Should this happen and the actual price is lower than the price posted we will automatically process your order. If the actual is higher than what is shown we will contact you prior to processing your order for approval. While every effort is made to maintain stock some items may be in the back order or become discontinued from the manufacturer. In such a case a full refund of the purchase price of that item will be refunded or may be applied to other items in our store. Exclusive Heritage (M) Sdn. Bhd. Reserves the right to limit quantities of any item(s) available through our company. Return Policy Exclusive Heritage (M) Sdn. Bhd. strictly practices No-Cash refund policy and therefore all refunds will be processed in the form of store credit. Purchased the wrong item: Once item is delivered we are unable to process a refund. Kindly refer double check the item to ensure that you are purchasing the right item for the right job. Damaged upon delivery: Our procedures by our QA/QC team before distribution to our customers. If the item arrived damaged, kindly email heritage1989@gmail.com within 2 calendar days upon receipt of item. How to return an item? Via Postage: All returns via postage will be borne by the buyer. Prior to mailing item back to Exclusive Heritage (M) Sdn.Bhd, please contact our customer care service for a RETURN GOODS AUTHORIZATION (RGA) which Exclusive Heritage will obtain for you. We require photographic evidence of the item at its original location and condition. Failing to provide us with the fore-mentioned photos will result in a non-compliance to Exclusive Heritages' return policy and therefore will be deemed void and null. We kindly seek your cooperation to avoid any disputes for all related parties. Via Our Headquarters: We welcome our customers to bring the defective item to our headquarters for immediate inspection. We will conduct a thorough examination, as required in our operation procedure before any replacement items can be sent out. Kindly contact our customer care service to arrange for an appointment or email us at heritage1989@gmail.com or contact our sales consultant: Ms. Polly 012-663 8383 or Ms. Nor Siah +60176363848 “ BUY WITH CONFIDENCE ”
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